The agreement between your business and us for the use of the SARTHI platform.
[TO BE CONFIRMED] effective and last-updated dates
These terms govern the use of SARTHI, a hospitality and retail management platform. They set out what we provide, what we expect of you, and how the commercial relationship works.
Several commercial and legal terms below - pricing mechanics, trial and renewal periods, liability limits, jurisdiction and dispute resolution - are business and legal decisions that have not yet been signed off. Those are marked [TO BE CONFIRMED] rather than filled in with assumed values, and this document should be reviewed by a qualified Indian commercial lawyer before it is published.
These Terms & Conditions form an agreement between [TO BE CONFIRMED] ("we", "us", "our") and the business that subscribes to SARTHI ("you", "your", "the Customer"). They apply when you create an account, start a trial, or use the platform.
If you are accepting these terms on behalf of a company, LLP, partnership or other entity, you confirm that you are authorised to bind it.
To subscribe you must be operating a lawful business, and be competent to enter into a contract under Indian law. You must provide accurate registration information and keep it current.
You are responsible for the accuracy of the details you give us when signing up, including the legal name, address and tax details used for invoicing.
Each person who uses the platform should have their own account. Credentials must be kept confidential and must not be shared between staff. Tell us promptly at [TO BE CONFIRMED] if you believe an account has been compromised.
You decide who your Authorised Users are and what role each holds. You are responsible for their use of the platform as if it were your own, and for removing access when someone leaves.
The platform is offered in plans that differ in the modules they include. The plans, their contents and their prices are published on our pricing page, or set out in your written quotation for an enterprise arrangement.
The definitive description of what each plan includes, and any usage limits attaching to it, is [TO BE CONFIRMED].
Where we offer a free trial, its length, what it includes, whether payment details are required to start it, and what happens to trial data if you do not subscribe are all [TO BE CONFIRMED].
We will not describe a trial period on this page until it has been confirmed.
Subscription fees are charged per outlet, at the rates published on our pricing page or agreed in writing. Prices on our pricing page are stated exclusive of GST.
The billing periods offered, any minimum term, the basis on which outlets are added or removed mid-term, and the notice we give before a price change are [TO BE CONFIRMED].
Our fees are exclusive of GST and any other applicable tax, which is charged in addition at the prevailing rate and shown on your invoice.
You are responsible for your own tax position, including providing a correct GSTIN where you wish to claim input credit.
Payments are processed by [TO BE CONFIRMED]. Accepted payment methods, invoice due dates, and what happens if an invoice is unpaid - including any grace period before access is suspended - are [TO BE CONFIRMED].
Whether a subscription renews automatically at the end of a billing period, the notice given before renewal, and the notice required to prevent renewal are [TO BE CONFIRMED].
We will not state a renewal mechanism on this page until it has been confirmed, because it directly affects when you are charged.
How you cancel, when a cancellation takes effect, and what happens to fees already paid are set out in our Refund & Cancellation Policy. Where that policy and these terms differ, that policy governs cancellations and refunds.
We may suspend access where an invoice is overdue beyond any agreed grace period, where your use breaks section 18, or where continued access presents a security risk to the platform or to other customers. We will tell you why, and restore access once the cause is resolved.
Either party may terminate for a material breach that the other does not remedy within a reasonable period after written notice. We may terminate immediately where your use is unlawful.
The notice period required to terminate for convenience, and the treatment of fees on termination, are [TO BE CONFIRMED]. On termination your access ends and Customer Data is handled as set out in section 19 and in our Privacy Policy.
We grant you a non-exclusive, non-transferable, revocable right to access and use the platform during your subscription, for your own business operations, in accordance with these terms. No other rights are granted.
You must not:
You own your Customer Data. We claim no ownership of it, do not sell it, and do not use it for our own marketing.
The platform, its software, design, documentation and branding remain our property or that of our licensors. Feedback you give us about the platform may be used to improve it without obligation to you, and does not transfer any rights in your Customer Data.
SARTHI is not tied to any bank or payment provider, and we take no commission on your sales. You may change your bank or payment partner without our permission.
Where you connect a third-party service, that relationship is between you and that provider on their terms. We are not a party to it and are not responsible for their fees, acts, outages or disputes.
The platform may support integrations with third-party systems. Which integrations are supported, and any conditions attaching to them, are [TO BE CONFIRMED]. An integration may change or be withdrawn if the third party changes its own service.
Where API access is included in your plan, it must be used in accordance with these terms and any rate limits or technical conditions we publish. The availability of API access by plan, and its limits, are [TO BE CONFIRMED].
We aim to keep the platform available and to resolve interruptions promptly, but we do not offer an uptime guarantee on this page.
Any committed availability target, service level or associated remedy is [TO BE CONFIRMED]. We will not publish an uptime figure or SLA that has not been agreed.
The platform's offline mode allows billing to continue and to print locally during an internet outage, syncing when the connection returns. Offline mode depends on your own devices, local network and power, and we cannot guarantee it against failure of that equipment.
We carry out maintenance to keep the platform secure and reliable. Where planned maintenance is likely to interrupt the service we will give notice in advance wherever practicable. Emergency maintenance may be carried out without notice.
Our maintenance windows and notice periods are [TO BE CONFIRMED].
The platform performs automated backups of Customer Data.
The frequency, retention period, storage location and restoration process for those backups are [TO BE CONFIRMED]. We recommend you also export your own data periodically, and we will not state a recovery-point or recovery-time objective that has not been verified by our technical team.
We restrict access to production systems to the people who need it, and the platform provides role-based access control, customer-controlled staff credentials and an audit trail of discounts, voids and price overrides.
Our specific technical and organisational security measures, including any encryption standards, independent audit or certification, are [TO BE CONFIRMED]. We make no claim to any security certification or standard on this page unless and until it has been verified.
Each party will keep the other's non-public commercial and technical information confidential, use it only for the purposes of this agreement, and protect it with at least reasonable care. This does not apply to information that is public through no breach, was already known, is independently developed, or must be disclosed by law.
Our handling of personal data is described in our Privacy Policy, which forms part of these terms.
In relation to the personal data you record in the platform about your own staff, guests and customers, you act as the Data Fiduciary and we act as a Data Processor on your instructions. You are responsible for having a lawful basis for that data and for responding to the people it concerns.
Support is included with your subscription. The channels, hours and target response times are [TO BE CONFIRMED].
Onboarding, configuration and staff training are included as described on our pricing page.
We provide the platform with reasonable skill and care. To the extent permitted by law, and except as expressly stated in these terms, the platform is provided on an "as is" basis without further warranties, express or implied.
GST and statutory compliance: the platform provides GST-related tooling, including tax-invoice formatting, configurable rates, HSN and SAC codes, reporting and e-invoicing support. These are tools, not tax advice. You remain responsible for the tax positions you configure, the accuracy of what your staff enter, and your own filings. We are not your tax adviser and are not liable for penalties, interest or assessments arising from your configuration or filings. Have your accountant review your setup.
The limits and exclusions of liability that apply to this agreement, including any financial cap and the treatment of indirect or consequential loss, are [TO BE CONFIRMED].
We have deliberately not stated a liability cap here. It is a legal and commercial decision that must be taken with advice and agreed before this page is published. Nothing in these terms will exclude liability that cannot lawfully be excluded.
You agree to indemnify us against third-party claims, and reasonable costs arising from them, to the extent they result from your unlawful use of the platform, your breach of these terms, or the Customer Data you or your Authorised Users record. The precise scope, procedure and any cap on this indemnity are [TO BE CONFIRMED].
Neither party is liable for a failure or delay in performing its obligations caused by an event beyond its reasonable control, including natural disaster, epidemic, war, civil unrest, strike, failure of public telecommunications or power networks, or an act of government. Payment obligations already accrued are not excused.
These terms are governed by the laws of India. The specific governing-law wording is [TO BE CONFIRMED] pending legal review.
The parties will first attempt in good faith to resolve any dispute by discussion between senior representatives.
The dispute-resolution mechanism that applies after that - whether courts of a specified place, or arbitration, and if arbitration then the rules, seat, language and number of arbitrators - is [TO BE CONFIRMED]. Nothing here removes a statutory right you may have as a consumer to bring proceedings elsewhere.
We may update these terms. The notice we give before a material change takes effect, and when the change applies from, are [TO BE CONFIRMED]. The effective and last-updated dates at the top of this page always reflect the current version.
Formal notices to us should be sent to [TO BE CONFIRMED] and to our registered address. Notices to you will be sent to the email address registered on your account, and are treated as received when sent, unless we are told delivery failed.
Our operating entity, registered address, tax registration and contact details are in the contact block at the foot of this page.
Formal notices under these terms, and any question about them, should be sent to the addresses below.