How SARTHI subscriptions are cancelled, and the basis on which fees are refunded.
[TO BE CONFIRMED] effective and last-updated dates
This page explains how to cancel a SARTHI subscription and on what basis fees are refunded.
The refund position itself has not yet been set. Rather than publish an assumed rule - which would bind us to something nobody has agreed - each rule below is marked [REFUND POLICY TO BE CONFIRMED] until the business owner confirms it. The structure is ready; only the decisions are outstanding.
You may cancel your SARTHI subscription by contacting us at [TO BE CONFIRMED].
The notice required to cancel, the point at which the cancellation takes effect, whether access continues to the end of the paid period, and the treatment of fees already paid are [TO BE CONFIRMED].
Where a free trial is offered, the process for ending it, whether any payment method is charged at the end of it, and what happens to data created during it are [REFUND POLICY TO BE CONFIRMED].
The trial period itself is [TO BE CONFIRMED].
The refund position for a monthly subscription - including whether any part of a started month is refundable, and how a mid-month cancellation is treated - is [REFUND POLICY TO BE CONFIRMED].
The refund position for an annual subscription - including whether unused full months are refundable, whether any annual discount is clawed back on early cancellation, and how a mid-term cancellation is treated - is [REFUND POLICY TO BE CONFIRMED].
What happens when a scheduled payment fails - the retry schedule, any grace period before access is suspended, and whether a reinstatement charge applies - is [REFUND POLICY TO BE CONFIRMED].
Where you are charged twice for the same subscription period, the duplicate charge is returned to you. The verification steps and the timeline for processing a duplicate-payment refund are [REFUND POLICY TO BE CONFIRMED].
Where an invoice is raised for the wrong amount, for outlets you did not have, or after a cancellation we had already accepted, the difference is corrected. The process and timeline for correcting an incorrect charge are [REFUND POLICY TO BE CONFIRMED].
Where we terminate a subscription, the treatment of fees paid for the remainder of the period - which may differ depending on whether the termination was for your breach or for our own reasons - is [REFUND POLICY TO BE CONFIRMED].
The circumstances in which a refund is available, and any deadline for claiming one, are [REFUND POLICY TO BE CONFIRMED].
This page will set out the eligibility rules in plain terms once they are confirmed. Nothing on this page should be read as an admission or a denial of any particular refund claim in the meantime.
Whether any charges are treated as non-refundable - for example onboarding, configuration, training, data migration or third-party charges - is [REFUND POLICY TO BE CONFIRMED].
Approved refunds are returned to the original payment method and instrument used for the charge; they cannot be redirected to a different account.
The time we take to process an approved refund once it is agreed is [REFUND POLICY TO BE CONFIRMED].
Refunds are processed through [TO BE CONFIRMED]. After we release a refund, the time it takes to appear on your statement depends on your bank or card issuer and is outside our control.
Whether any payment-gateway charge is deducted from a refund is [REFUND POLICY TO BE CONFIRMED].
Our fees are exclusive of GST, which is charged in addition. Where a refund is approved, any GST charged on the original invoice is adjusted through a credit note in accordance with applicable tax rules.
The treatment of tax already remitted on a refunded invoice is [REFUND POLICY TO BE CONFIRMED].
The refund position for a subscription bought under a promotional or discounted offer is [REFUND POLICY TO BE CONFIRMED].
The treatment of coupons, credits and free months on cancellation or refund - including whether unused credit is forfeited and whether a discounted period is refundable - is [REFUND POLICY TO BE CONFIRMED].
Enterprise and custom arrangements follow the refund and cancellation terms of the signed agreement, which override this page where they differ.
Where no signed agreement exists, the position is [REFUND POLICY TO BE CONFIRMED].
To request a refund, write to [TO BE CONFIRMED] with:
Our target time to acknowledge a request, and to give a decision with reasons, is [REFUND POLICY TO BE CONFIRMED].
If you believe a charge is wrong, please contact us before raising a chargeback with your bank or card issuer - a genuine billing error is almost always faster to resolve directly than through a dispute process.
Our operating entity, registered address and contact details for refunds, cancellations and grievances are in the contact block at the foot of this page.
Cancellation requests and refund claims should be sent to the addresses below. Please include your business name, the SARTHI account, and the invoice number the request relates to.